Module Summary

Information and Knowledge Management (IKM) Module focuses on the effective gathering, organization, storage, creating, sharing, using and dissemination of information and knowledge within organization to enhance organizational performance. The module aims to facilitate the development of knowledge and understanding on information and knowledge management theories, practices, models and tools, and skills to effectively develop and implement IKM policies, strategies, frameworks, systems, tools and techniques within an organizational context. It also helps to understand the ties between information management and knowledge management, but also to value the role of knowledge in the development of the learning organization.

    The core topic areas are divided into the five meta-categories:

  1. content

  2. context,

  3. process,

  4. people

  5. information technology

Thus, the process and practice of information and knowledge management is a central focus of the Module. The Module focus on the typology of information and knowledge, identification of information/knowledge needs, and the acquisition, discovery, storage, organization, sharing, use and application of information/knowledge in the organizational context. Knowledge management systems and methods are analyzed, and knowledge networks and virtual organizations are discussed. Students will obtain knowledge and understanding of basic concepts related to information and knowledge management, and an understanding of the strategic value of information and knowledge as intangible assets of an organization. In addition, they will gain a methodological basis for assessment of knowledge creation, acquisition, resources, and flows in an organization.

    At completion of the module, students will be able to apply their knowledge and understanding to make judgements in a digital information environment. The skills will be developed to analyze the organization from the information and knowledge management perspectives, enabling to make recommendations for information and knowledge activities as well as use of technologies in the given organization.

Diagnostic Analysis Survey

    The Module Starts with a Diagnostic Analysis Survey carried out during the module team visit in Oslo in November when students are studying in Oslo University College. The goal of the Diagnostic Analysis Survey is to clarify the needs and expectations of the learners for Information and Knowledge Management Module with regard to the content and delivery options.

    The Objectives of the Diagnostic Analysis Survey are:

  1. to gain information on the students’ existing knowledge about IKM, prior to the commencement of the Module so that the Module can be delivered at the right level;

  2. to identify which topics and components of the course, as set out in the original specification, are most enthusiastically regarded by the students, and which are likely to be the most useful for them in their future work;

  3. to identify students’ preferences concerning the Module organisation and delivery methods;

  4. to gain specific information about access to and familiarity with the technology available to the participants;

  5. to understand better your way of learning.

    Expected Outcomes

  1. A brief description of previous knowledge of learners in the field of IKM.

  2. A description of the learners’ personal preferences regarding to the content and delivery options of IKM Module.

  3. Recommendations regarding to the improvement of the content and delivery methods of IKM Module.

    This enables to tailor the Module in the best way to suit students’ requirements within the framework that has been set.

Module Aims

    This module is designed for the students of the Digital Library Learning (DILL) programme to acquire knowledge and skills that will help them to understand the value, nature, current practice and research in the field of information and knowledge management within the wider context of organisational, cultural, human resource and change management challenges. It helps to build awareness of how to build and successfully implement information and knowledge management strategies in the context of digital environment, drawing on best practice principles and models. Information management focuses on the effective management of information, while knowledge management focuses on the effective transfer of tacit information or knowledge.

    The Module aims to enable students

  1. to develop knowledge and understanding of IKM theories, practices, models and tools;

  2. to understand the ties between information management (IM) and knowledge management (KM);

  3. to value the role of information and knowledge in the development of the learning organization;

  4. to develop knowledge and skills required for analysis and assessment of knowledge creation, acquisition, resources, and flows in an organization;

  5. to understand the impact of organisational culture on the effective transfer of information and knowledge;

  6. to build awareness of how to build and successfully implement information and knowledge management policies and  strategies, set within the wider context of organisational, cultural, human resource and change management challenges;

  7. to develop knowledge and understanding of current practice and research on IKM in the digital environment;

  8. to debate the nature and direction of current trends in IKM in the digital environment;

  9. to apply their knowledge and understanding to make judgements in a digital information environment;

  10. to develop skills required for study at master level;

  11. to consider their own development needs.

Learning Outcomes

  1. 1. Knowledge and Understanding

    With successful completion of this Module students will:

  1. a)Have depth and systematic knowledge and clear understanding of the nature and value, current practice and research on information and knowledge management in the digital environment.

  2. b)Demonstrate a broad understanding of the changing role of information professionals initiating and supporting the IKM initiatives in organizations.

  3. c)Have acquired knowledge and understanding on IKM models, practices and technology applications.

  4. d)Be aware of the range of issues and international trends of IKM and integration of IM and KM field.

  1. 2. Cognitive/Intellectual Skill

    With successful completion of this module students will be able to:

  1. a)Evaluate various concepts of the IKM field.

  2. b)Analyse the organizational and educational environment from the IKM perspectives.

  3. c)Debate the changing role of information professionals in the digital environment.

  4. d)Synthesise information, with critical awareness, in a manner that may be innovative, utilising knowledge from the forefront of the IKM practice and research.

  1. 3. Practical Skills

    With successful completion of this module students will be able to:

  1. a)Analyse IKM initiatives in the organization in accordance with the organizational goals.

  2. b)Be able to identify possibilities for IKM activities in facilitating the development of learning organization.

  3. c)Be able to identify strategies for the effective development of information and knowledge management in the digital learning environment.

  4. d)Be able to implement information and knowledge management  in organization,

  5. e)Define the scope and content of information support in the digital learning environment

  6. f)Utilise a range of information retrieval, research and communication skills in individual and group work.

  7. g)Compile a literature review.

  1. 4. Key/transferable Skills

    With successful completion of this module students will be able to:

  1. a)Work effectively within a group as a leader or a member.

  2. b)Be reflective on own and others’ functioning in order to improve practice.

  3. c)Be an independent and a self-critical learner.

  4. d)Engage confidently in academic and professional communication and use communication skills effectively, especially those involved in presentation.

  5. e)Present different perspectives in current debates about the nature and direction of current trends.

  6. f)Have the learning skills that allow them to continue to study in a manner that may be largely self-directed or autonomous.

  7. g)Summarise findings and apply appropriate referencing.

  1. 5. Intercultural Competencies

    With successful completion of this module students will be able to:

  1. a)Have language and cultural skills based on communication with peer students and tutors.

  2. b)Demonstrate intercultural sensitivity.

  3. c)Work effectively in an international setting.

Content of the Module and Activities

    This Module consists of twelve topics (Units) and comprises approximately 400 hours of study. To acquire a thorough understanding of the theory and practice of information and knowledge management, we recommend additional suggested readings (from the “Useful Links” section on the Bookshelf of the Virtual Learning Environment IVA within each topic (Unit).

    The Module contains individual assignments and collaborative group projects. Each topic (unit) contains within it a number of Activities for learners to undertake. Some of these will involve you in tasks that may only require a moment’s thought whilst others may involve you in collecting new information and developing new expertise. You will find Assignments within the Folder “Assignments” on the Bookshelf of the Virtual Learning Environment IVA within each unit.

    Students complete in this Module two collaborative group projects that roll the course’s overarching goal and connect its major objectives into creative assignments. The collaborative group projects are designed to ensure that students are able to come together as a team, work through the tasks, and produce group deliverables. It is important that everyone participates actively in this active learning experience. At the completion of the projects, all participants should have had to assume new roles and responsibilities, develop collaboration skills and use also online technologies to achieve these goals.

    Collaborative group projects offer the opportunity to engage in a broad range of skill building activities that are required for life. These are:

  1. teamwork skills

  2. good communication skills

  3. ability to adapt to changing circumstances

  4. information seeking and retrieval skills

  5. analysis and synthesis skills

  6. thinking skills

  7. presentation skills

  8. time management skills and other social skills

  9. ability to learn independently.

    In the second collaborative group project students are given the opportunity to put into practice the ideas they have been discussing and reading about all semester. You will find the Guidelines and Topics for the Collaborative group projects within the Folder “Study Guide” on the Bookshelf of the Virtual Learning Environment IVA and in the Section Assignments within this Student Guide.

    Throughout the Module we have included both theoretical underpinnings and practical applications that may be adapted or used as they are in a variety of settings, in all types of libraries and information arenas. Various theories, methodologies, and techniques will help you to get familiar with IKM and consider the application of IKM in the digital library environment.

    The Module contains the following 12 topics:

Information & Knowledge Management

Each of the topics in the Module contain a specific reading assignment, study notes and a series of exercises to help assess how well you are doing.  Each topic may also contain a list of references, and/or some suggested readings for those students who has very little experience with the IKM field or who would like to pursue a particular topic in more depth.

Teaching and Learning Methods

    The Information and Knowledge Management Module makes use of a range of different learning materials and resources and different ways of learning. The module is based on a constructivist approach to learning, which means that a learner is responsible for constructing his/her own meaning and interpretations. This Module assumes that the learner is active in his/her engagement with both the theoretical and practical tasks set and that he/she will work through the Module in both a critical and reflective way. A number of the tasks set allow to work in their own or in learning groups. The constructivist method also means that it is up to students how much they learn in this Module. You will learn by interacting with the Module materials on the online learning environment IVA and with required reading materials. The background knowledge gained through the required readings is crucial. We expect you having read the assigned readings due to the deadlines. Our discussions in seminars will build upon that knowledge. An important part of the Module is the discussions you will have with your fellow students and the communications with your teachers and tutors. We will use small group work to complete a variety of subject related exercises involving skills required for higher education studies.

Other tasks involve you in analysing activities in your own environment and country. In order to enhance your learning it would be useful to have a ‘critical friends’ within your group who can offer you both objective appraisal and suggestions for strategies for constructive development. It will also provide a basis for sharing ideas.

Guided independent study and the collaborative group project will involve the use of websites, online databases, journals and textbooks. Independent study can be an effective and efficient method for students to master certain types of material. However, if you are to get the most out of this type of learning experience you must be organized and committed.

    You have many opportunities to:

  1. 1. Discuss concepts, theories, principles and models.

  2. 2. Reflect on your own experiences.

  3. 3. Assess the relevance of other people’s experience to your own contexts.

  4. 4. Contribute constructively to group discussions.

  5. 5. Support and challenge module members to share their experiences/ideas.

  6. 6. Assess your own learning outcomes, both expected and unexpected.

    You will be working in an international group. In your interactions with others the agreed language of communication is English. This has to be so in order that the whole Module community can benefit from the collective work. However, whatever are your personal abilities in English, do not be dissuaded from expressing your ideas to others on this Module. Thus, participating in this module is an active, ongoing process, in which individual and collaborative work is planned to support each other. That is why it is particularly important for you to keep to the schedule and do all the work expected in time. On our behalf we have tried to design the activities in such way that your workload stays reasonable.  It should be also noted that you have to attend classes regularly and in time. You have to listen and train yourself to pay attention. If you miss a session, you feel obligated to let the tutor/teacher know why before the class begins, if possible, and your excuses should be legitimate and reasonable. You should make sure that you get all missed assignments (by contacting the tutor or another student), and understand specifically what was covered in class. You should take responsibility for yourself and your actions.


    The Module contains individual assignments for each Module Unit or Topic. You will find individual Assignments within the Folder “Assignments” on the Bookshelf of the virtual learning environment IVA within each unit.

    In addition the Module contains:

  1. Assignment 1 – case study analysis as a collaborative group project

  2. Assignment 2 – literature review as a collaborative group project.


    Assessment of learning is part of the learning process and an essential factor that guides learning. Instead of final assessment, assessment of the Information and Knowledge Management Module performance is based on continuous assessment of the learning process.

    The Information and Knowledge Management Module will be assessed as passed or failed.

    The final assessment consists of the following components:

  1. 1. A production of individual assignments (20%)

  2. 2. A production of a collaborative group project – Assignment 1 (20%)

  3. 3. A production of a collaborative group project – Assignment 2 (40%)

  4. 4. A contribution to the discussions and group works (20%)

    To gain accreditation you have to make sure that you have accomplished all the assignments and each of the activities demanded on time. A student must achieve a minimum mark of 51% in each assessment component and an overall mark of 51% to pass the module.

Module Environment

    The Module will be delivered in the class sessions and in the virtual learning environment IVA. IVA is a Web-based system that is developed at Tallinn University in order to advocate constructivist approaches and practices in online learning.

    The Module materials in IVA are structured in the following ways:

  1. 1. Background Materials (slides and lecture notes)

  2. 2. Assignments

  3. 3. Literature (required readings)

  4. 4. Useful links (other recommended materials)

    These folders are presented on the Bookshelf of IVA within each Topic (Unit) of the Module.

    Students should present their individual works in personal portfolios and collaborative works in portfolios of the groups in IVA. An independent and collaborative study and directed reading will be supported and facilitated in the Knowledge Building section of IVA and using a range of methods including telephone, electronic mail, discussion forum and Skype. Access to library resources is provided via University Library Homepage ( The links to supplementary materials will be provided via Bookshelf of IVA.

    The material we use to support your learning consists of written texts, supplemented by examples of existing online materials, links to resources on the web, audio and video samples. You will be expected to select materials that will be of most useful to you. You will therefore be asked to make a personal study plan for what to concentrate on during the Module and where to put the stress. For example, if you already have a well-developed knowledge and understanding of some IKM issues you can concentrate more on these topics which are more useful for you.

Technical Support and Requirements

    Your learning process will be supported in many ways. We use a virtual learning environment called IVA ( to support the delivery of this module. IVA environment is technically built into a server situated at Tallinn University. In case you need technical support because of access problems or other problems related to the performance of the platform, please contact Veronika Rogalevitš e-mail: or Veronika is responsible for the technical side of the platform. If your problem is related to the use of different tools inside IVA, then ask your group if anybody knows how to solve the problem. If the problem seems “unsolvable” then contact your tutor.

    For communication via Skype you can download Skype software freely from the net  Skype is a software that allows users to make telephone calls over the Internet. Calls to other users of the service and to free-of-charge numbers are free, while calls to other landlines and mobile phones can be made for a fee. Additional features include instant messaging, file transfer and video conferencing. It was created by entrepreneurs Niklas Zennström, Janus Friis, and a team of software developers based in Tallinn, Estonia.

Required Readings


  1. Becerra-Fernandez, I; Sabherwal, R. (2010).  Knowledge Management Systems and Processes. Armonk (N.Y.) ; London : M.E. Sharpe.

  1. Dalkir, K. (2005). Knowledge Management in Theory and Practice. Butterworth Heinemann.

  1. Duffy, J. (1999). Harvesting Experience: Reaping the Benefits of Knowledge. Prairie Village, KS: ARMA International.

  1. Koenig, M. E. D, Srikantaiah, T. k. (eds.) (2004).  Knowledge Management, Lessons Learned; What Works and What Doesn’t. Medford, N.J., Information Today Inc. for the American Society for Information Science and Technology.

    The required articles within each Unit are presented within the Folder “Literature” on the Bookshelf of the virtual learning environment IVA within each unit and recommended additional readings in the Folder “Useful Links”. This section contains additional reading materials which supplement the information presented in the textbooks and in required reading materials. Students are encouraged to review these readings as time permit – in some cases all topics included in the lecture may not be covered by one reading.

    On the other hand, you are coming from a wide variety of backgrounds and experiences. There may be terms and concepts used in the Module which are familiar and clear to some students but which are foreign and obscure to others.  Moreover, some terms can have specific meaning depending upon the context in which they are used.  If you encounter a term with which you are not familiar, or which is used in an unfamiliar manner, you should make sure you understand its meaning and use before proceeding. Feel always free to contact the tutor for clarification.

    Within the Useful Links section you can find additional materials for learners working at different levelswithin the class: for beginners, mixed-level and advanced learners.